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Multilingual Receptionist·Hotel Mira
SM
Calls today
12
+3 vs yesterday
Languages detected
5
EN · FR · NL · DE · ES
Booking requests
4
2 pending review
Missed-call rate
0%
vs 18% last week
Needs your attention
Captured by the AI overnight + this morningFRSophie Martin· 14:08
PendingDates
22 → 25 May
Nights
3
Guests
2 adults
Room
With view
“Arriving around 22:00 — late check-in”
Caller: +33 6 12 34 56 78
DEHans Müller· 13:42
PendingDates
3 → 5 June
Nights
2
Guests
1 adult
Room
Any standard
“Asks about pet policy (small dog) — needs confirmation”
Caller: +49 30 12 34 56 78
Today's calls
| Time | Lang | Caller | Intent | Status |
|---|---|---|---|---|
| 14:08 | FR | +33 6 12 34 56 78 | Booking inquiry | Pending |
| 13:42 | DE | +49 30 12 34 56 78 | Booking + pet question | Pending |
| 12:30 | EN | +44 78 9012 3456 | Late check-in question | Resolved |
| 11:35 | NL | +31 6 1234 5678 | Booking confirmation | Confirmed |
| 11:02 | IT | +39 02 1234 5678 | Dinner reservation | Resolved |
| 10:22 | ES | +34 91 234 5678 | Parking info | Resolved |
| 09:47 | EN | +44 77 5566 4433 | Breakfast hours | Resolved |
| 08:15 | FR | +33 1 23 45 67 89 | Booking inquiry | Confirmed |
Sample call detail: 14:08 — Sophie Martin
01:24
Transcript
SarahHello, bonjour, hallo — Hotel Mira receptionist. How can I help you today?
CallerBonjour, je voudrais réserver une chambre pour le 22 mai, pour deux personnes.
SarahTrès bien. Pour quelle durée ?
CallerTrois nuits, donc du 22 au 25 mai.
SarahParfait. Une chambre standard ou avec vue ?
CallerAvec vue si possible.
SarahJe note. Vous arrivez vers quelle heure ?
CallerTard, peut-être 22h.
SarahD'accord. Puis-je avoir votre nom et numéro pour la confirmation ?
CallerSophie Martin, 06 12 34 56 78.
SarahMerci Sophie. Un humain vous confirmera par email dans les 30 minutes. Autre chose ?
CallerNon merci, bonne journée.
SarahAu revoir, à très vite.
Captured details
- Intent
- Booking inquiry
- Language
- French (FR)
- Confidence
- 98%
- Name
- Sophie Martin
- Phone
- +33 6 12 34 56 78
- Check-in
- 22 May 2026
- Check-out
- 25 May 2026
- Nights
- 3
- Guests
- 2 adults
- Room preference
- With view
- Arrival
- Late (~22:00)
This is what you see every morning.
Every call, in any language, captured and structured. You drink your coffee, confirm bookings in one click, and move on.
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